Warranty

Salty Goods Warranty & Returns Policy

Effective Date 2025

At Salty Goods, we want you to be completely satisfied with your purchase. This Warranty & Returns Policy outlines the terms and conditions for returning products and the warranty we offer on our items. 

  1. Warranty Coverage

Salty Goods provides a one-year warranty on all of our products, starting from the date of purchase. This warranty covers manufacturing defects under normal use and conditions. If your product is found to be defective due to materials or workmanship within the one-year warranty period, we will either repair or replace the product at our discretion. Warranty Exclusions: Damage resulting from misuse, abuse, accidents, or improper care. Wear and tear from normal use, including damage to packaging, surface scratches, or fading. Unauthorized repairs or modifications made to the product. Products purchased from unauthorized retailers or third-party resellers.

  1. Returns Policy

If you are not satisfied with your purchase, we accept returns under the following conditions: Returns must be initiated within 30 days of the purchase date. Products must be in new, unused, and resellable condition, with all original packaging, tags, and accessories included. A receipt or proof of purchase is required for all returns. How to Return an Item: To start a return, please contact our customer service team at [Insert Contact Information] with your order number and reason for return. Our team will provide you with a return authorization and instructions for shipping the product back to us. Return Shipping Costs: For returns due to manufacturing defects or errors on our part, we will cover the return shipping costs. For returns due to a change of mind or other reasons, the customer is responsible for the return shipping fees. Once the returned item is received and inspected, we will issue a full refund or exchange, depending on your preference and the product's availability.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information] with a description of the issue and supporting photos (if applicable). We will resolve the issue by either sending a replacement or issuing a refund, depending on the situation.

  1. Exchanges

 If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product. If the exchange is due to a manufacturing defect or error on our part, we will cover the shipping costs for the exchange.

    1. Refund Process

    Refunds will be issued to the original payment method once the return is processed. Please allow up to 12 business days for the refund to appear in your account after the return has been approved.

    1. Contact Us

    If you have any questions about our warranty or returns policy, or if you need assistance with a return or exchange, please don’t hesitate to contact our customer service team at: Salty Goods  amanda@saltygoods.com.au 0423351997

    What Are Marine Stingers?

    Marine stingers are jellyfish and other venomous marine animals capable of delivering painful or dangerous stings through microscopic stinging cells called nematocysts.

    Tentacles can still sting even when broken off or washed onto the beach.

    Some species are almost invisible in the water, making them extremely difficult to avoid while swimming, boating or exploring sandbars.

    Learn More About Their Lifecycle
    jellyfish marine stinger hotspots

    Marine stingers are most common in tropical waters across:

    • North Queensland
    • The Whitsundays
    • Cape York
    • Northern Territory
    • Northern Western Australia

    stinger suit required for australian beaches due to large box jellyfish

    The Top Marine Stingers in Australia

    Box Jellyfish

    The box jellyfish is considered one of the most venomous animals on Earth.

    Found in tropical northern Australian waters, box jellyfish can grow large tentacles capable of causing catastrophic stings within minutes.

    Box Jellyfish Facts

    • Most active during stinger season
    • Difficult to see in the water
    • Can cause cardiac arrest
    • Often found near beaches, estuaries and shallow coastal waters
    • Risk increases after rain and during hot, calm conditions

    The Top Marine Stingers in Australia

    Irukandji Jellyfish

    Tiny, nearly invisible and extremely dangerous, Irukandji jellyfish are responsible for severe systemic reactions known as Irukandji Syndrome.

    People may initially feel only a minor sting before developing:

    • severe muscle pain
    • chest pain
    • vomiting
    • panic
    • dangerously high blood pressure

    Irukandji have been recorded throughout tropical Queensland waters, including the Whitsundays.

    The Top Marine Stingers in Australia

    Bluebottles

    Bluebottles are one of the most common causes of marine stings in Australia.

    While generally less dangerous than box jellyfish or Irukandji, they can still cause:

    • intense pain
    • welts
    • nausea
    • distress for children

    Large numbers often wash toward shore during onshore winds.

    When Is Stinger Season in Australia?

    Highest Risk Months

    • October
    • November
    • December
    • January
    • February
    • March
    • April
    • May

    Risk is generally highest during the hottest months of the year.

    Conditions That Increase Marine Stinger Risk

    Marine stinger activity can increase during:

    • warm water temperatures
    • recent heavy rain
    • calm, shallow water
    • onshore winds
    • river and creek outflows
    • hot, still weather

    These conditions can push jellyfish closer to shore, beaches and sandbars.

    Where Do Most Serious Stings Happen?

    Most serious marine stings occur on exposed areas of skin including:

    • legs
    • torso
    • arms
    • shoulders
    • back

    This is why full body coverage matters during stinger season.

    How To Reduce Your Risk

    Wear Protective Clothing

    Full length stinger suits help create a physical barrier between skin and tentacles.

    Protective swimwear is widely recommended throughout tropical Australia during stinger season.

    Swim Inside Properly Maintained Enclosures

    Not all stinger nets offer the same level of protection. Mesh size, maintenance and environmental conditions all matter.

    Be Aware Of Conditions

    After rain, during very warm weather or near creek mouths, extra caution is important.

    Carry Vinegar

    For suspected box jellyfish stings, vinegar is commonly recommended in Australian first aid guidelines.

    Always seek urgent medical attention for severe stings.

    Why Families Wear Stinger Suits

    Modern stinger suits are designed to allow families to enjoy tropical waters more safely during stinger season.

    At Salty Goods, our stinger suits are designed for:

    • tropical heat
    • long boat days
    • island adventures
    • sandbars
    • beach swimming
    • family travel

    With lightweight full length coverage, they help families enjoy the ocean with more confidence during stinger season.

    Trusted Marine Stinger Information

    For further information on marine stingers and tropical marine safety, visit: